Refund-Return Policy
Effective Date: 2025-09-01
At Used Brand, we want you to love what you ordered. If something isn’t right, we’re here to help.
30-Day Returns — Apparel & Hats
- You may return unworn, unwashed t-shirts and hats within 30 days of delivery for a refund or exchange.
- Items must be in original condition and packaging, free from odors, stains, or signs of wear.
- Customer pays return shipping unless the item arrived damaged or defective.
Refunds
- Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
- Original shipping charges are non-refundable.
Exchanges
- Exchanges for a different size or style are available within the 30-day window, subject to availability.
- If the requested item is unavailable, we’ll process a refund instead.
Digital Gift Cards
Final sale. Once available, digital gift cards cannot be returned, refunded, or redeemed for cash (except where required by law).
Third-Party Products
- Some items on our site are shipped directly by another company.
- For these items, returns, replacements, and warranty claims must be handled with the manufacturer. Their terms will apply.
How to Start a Return
- Email info@goodasused.com with your order number and reason for return.
- We’ll send return instructions and an RMA if applicable.
- Pack your item securely and ship it back using the provided instructions.
Damaged or Defective Items
- Please contact us within 7 days of delivery with photos of the issue and the packing slip.
- We’ll replace the item or issue a refund once verified.
Notes
- We reserve the right to refuse returns that don’t meet the above conditions.
- If a return is approved but not in original condition, a restocking fee may apply.
This policy applies to retail purchases made at usedbrand.com. It does not limit any rights you may have under applicable consumer protection laws.