Used Brand Return & Refund Policy

Last updated: October 20, 2026

At Used Brand, we want you to love what you ordered. If something isn't right, we're here to help.

30-Day Returns on Apparel & Hats

• You may return unworn, unwashed apparel and hats within 30 days of delivery for a refund or exchange.
• Items must be in original condition and packaging, free from odors, stains, or signs of wear.
• Customer pays return shipping on refunds, unless the item arrived damaged or defective.

Refunds

• Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
• Original shipping charges are non-refundable.

Exchanges

• Exchanges for a different size or style are available within the 30-day window, subject to availability.
• Exchange shipping is free both ways.
• If the requested item is unavailable, we'll process a refund instead.

Digital Gift Cards

Digital gift cards are final sale. They can't be returned, refunded, or redeemed for cash, except where required by law.

Items Shipped by the Maker

Some items, such as coolers and tumblers, ship directly from the company that makes them.

• If one of these items arrives damaged or doesn't arrive, contact us and we'll sort it out.
• Defects found after delivery are covered by the maker's warranty, and warranty claims go to the maker under their terms.

How to Start a Return

1. Email info@goodasused.com with your order number and reason for return.
2. We'll send return instructions and an RMA if applicable.
3. Pack your item securely and ship it back using the provided instructions.

Damaged, Defective, or Missing Orders

• Damaged or defective: contact us within 7 days of delivery with photos of the issue and the packing slip. We'll replace the item or issue a refund once verified.
• Missing: if tracking shows your order as delivered but it hasn't arrived, contact us within 14 days of the delivery date. We'll work with the carrier and replace or refund the order if it can't be found.

Notes

• We reserve the right to refuse returns that don't meet the conditions above.